HUNTER COLLEGE, Saratoga Springs, NY Bachelor of Arts in English (3.75 GPA, Honor Roll Every Quarter Minor: Business), 2014 Assisted with all office administrative duties typed up month City Council agenda.Performed filing and data-management tasks drafted and edited short office memos.SARATOGA SPRINGS CITY HALL, Saratoga Springs, New York CUSTOMER SERVICE ASSISTANT (June 2014 – February 2019) Assisted clients as they entered City Hall and via phone answered and resolved email inquiries. Helped train 25 new employees, including in-store policies, services, and register operations.Helped rewrite the company’s customer service manual, which is now used companywide.Proficient with Cash Register OperationsīRAND BUYS, Saratoga Springs, NY CUSTOMER SERVICE SPECIALIST (February 2019 – Present) Assist customers with returns, purchasing, store protection plans and service plans schedule in-home services via the company’s online interface, answer phone inquiries, and help with dispute resolution.Helping customers with returns, purchasing store protection plans, and service packagesĬustomer Service Specialist with 5+ years’ experience assisting customers, scheduling in-home services via the online interface, answering phone inquiries, and following up with the status of orders. Utilize team chat daily to assist agents.John Doe 123 Main Street Albany, NY 10036 (123) 456-7890 SERVICE SPECIALIST ![]() Conducted interviews for potential hires.Assisted with annual performance reviews for each team representative.Drove quality assurance (QA) from an average of 75% to 91%.Adhered to schedule and drove improvements from 60% to 85%.Compute data daily for yield results to determine monthly average. Meet and exceed goals over the last 6-months. Review key performance indicator (KPI) and champion team improvements through training.Monitor the queues to verify calls on hold meet the less than 2-minute standard.Generate and send documents, including payoff requests, copy of note, statements, appraisals, closing disclosure, loan modifications, forbearance letters, payoffs, deed, and delinquency notices to borrowers each day.Defuse 15+ escalated calls per day and if necessary open task for appropriate department to resolve problem.Lead team of 10 agents in the sub-servicing of FHA/USDA/VA loans overseeing completion of each stage in the process to ensure adherence to Fannie Mae, Freddie Mac, and Ginnie Mae regulations. If you want to make it through to the interview, take a look at the customer service manager resume example below. ![]() Most hiring managers use an applicant tracking system (ATS) as a first step in the filtering process. Remember, you’re competing with candidates who are just as capable as you, so do your best to stand out and catch your potential employer’s eye. If it’s time to take a step upward in your career, you should start by composing a stellar resume to showcase your best customer service manager skills and help you make a lasting impression.
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